These Terms of Use govern the relationship between the Service Provider and the Users consuming the services provided in the Vabalaud.ee environment.
Reservation Process
1. Customer opens the reservation form of their desired Restaurant
2. Customer enters their name, e-mail address and phone number as contact information, also the number of people, their desired date and time for the visit. During the date selection, the Customer is shown time selection fields with remarks “Online” or “Queued reply”. This remark indicates whether the reservation is confirmed automatically or they need to wait for a confirmation from an employee of the Restaurant.
3. If a gift card is used, the number of the gift card is to be entered in the corresponding field. The gift card field only recognizes numbers of gift cards provided by the Service Provider.
4. Additional requests can be written in the additional information field, these will be forwarded to the Restaurant upon reservation.
5. The Customer must read and confirm the acceptance of these Terms of Use.
6. The Customer may accept that their e-mail address is added to the Service Provider’s Newsletter subscribers list.
7. The Customer confirms their reservation request by clicking on the “Reserve” button.
8. If the Restaurant supports automatic (online) confirmation, the Customer is given immediate on screen feedback about their successful reservation. Confirmation of the reservation is also sent to the e-mail address provided by the Customer.
9. If the Restaurant does not support automatic confirmation, a message about their pending reservation is sent to the customer’s email address.
10. A reservation can be considered a Confirmed Reservation, if a confirmation letter is received after the Restaurant’s decision.
11. The confirmation sheet of the reservation (and in case of a gift card, the Gift Card itself) is a prerequisite for visiting the Restaurant. The confirmation sheet can be given digitally. The first submission of the confirmation sheet is considered correct.
Paid Reservation Process
1. Customer opens the reservation form of their desired Restaurant
2. Customer enters their name, e-mail address and phone number as contact information, also the number of people, their desired date and time for the visit. During the date selection, the Customer is shown time selection fields with remarks “Online” or “Queued reply”. This remark indicates whether the reservation is confirmed automatically or they need to wait for a confirmation from an employee of the Restaurant.
3. Additional requests can be written in the additional information field, these will be forwarded to the Restaurant upon reservation.
4. The Customer must read and confirm the acceptance of these Terms of Use.
5. The Customer may accept that their e-mail address is added to the Service Provider’s Newsletter subscribers list.
6. The Customer confirms their reservation request by clicking on the “Reserve and pay” button.
7. The customer is redirected to the Shopping Cart and can continue to submit the Payment or make another reservation. Paid reservations are pending in the Shopping Cart for 15 minutes. If the reservations are not paid by then, they are canceled and removed from the Shopping Cart.
8. The Service Provider uses Maksekeskus OÜ information system as their payment processing partner.
10. The customer can use the following bank links:
-Estonia: Swedbank, SEB, Nordea, Danske, LHV, Krediidipank, Pocopay and Liisi ID
-Latvia: SEB, Citadele and Nordea
-Lithuania: Swedbank, SEB and Nordea
-Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Säästonpankki and Handelsbanken
- credit cards
11 . In the Maksekeskus OÜ payment form, the Customer can choose from different banks and cards to submit their payment.
12. After a successful payment, Maksekeskus OÜ directs the Customer back to the Service Provider’s website and sends a notice with confirmed reservations by e-mail. The reservation confirmation sheet is sent to the e-mail address provided by the Customer.
13. The confirmation sheet of the reservation is a prerequisite for visiting the Restaurant. The confirmation sheet can be given digitally. The first submission of the confirmation sheet is considered correct.
Customer Liability, Rights and Obligations
• By making a prepayment to the Service Provider’s account, the Customer accepts these Terms of Use.
• The Customer is obliged to provide the Service Provider with only true personal data about themselves.
• Giving up a reserved table must take place at least 2 hours before the time of the agreed reservation.
• Prepayments for paid reservations are not refundable. The Customer has the right to hand their reservation over to third parties. Upon agreement with the Customer, the prepayment is refunded by the Restaurant.
Payments are mediated by Maksekeskus AS. Payment takes place outside vabalaud.ee in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have Vabalaud.ee is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
